Analytics

An overview and comparison across segments using Personas

Designing Experience Maps to Improve Customer Loyalty

CMI Launches new CX Solution: Touchpoint Experience Design.

Optimize customer interactions for personalization - how it works.

Facilitate businesses of all sizes to increase customer acquisition, build customer loyalty and reduce costs. Evaluate customer analytics.

Optimize customer interactions for personalization & ROI using Touchpoint Experience Design

A Journey Map of the onboarding experience for a major financial institution

Article: Niche Audiences: Data Driven Strategies- Quality Samples

Three Takeaways from the 2024 Insights Association Conference.

Closed-Loop Feedback Measurement At-A-Glance: Two levels of CLF capability.