CLOSED LOOP FEEDBACK AT A GLANCE

FEATURES

• Customizable user roles
• Predefined workflows empower your staff to take the best course of action
• Powerful search capabilities
• Wide range or case miter
• easy-to-use email templates with HTML
• editor enabled
• custom alert notifications
• Easy to setup hierarchies
• Best pairing option with ‘Standard Dashboard’

DESKTOP AND MOBILE OPTIMIZED

• Dashboard interface to keep you up-to-date
• At-a-glance case management overview
• Reporting optimized for desktop and mobile
• Case management action optimized for desktop and mobile

EASILY ADJUSTABLE SETTINGS AND TRIGGERS

Manage customer cases in an easy-to-use environment

• CLF Setup
  Easy to setup and adjust on the fly as business needs change.
• Alerts
  Logic based triggered alerts can be set within surveys and within the CLF systems.
• Case Types
  Setup as many case types as desired. By delineating the case lypes, unique workflows can be created as well as predictive analysis.
• Workflows
  Highly configurable worklow. empower teams and users to act quickly to resolve the case.

OMNI-ROUTING OF CASES

1. Route cases through best-in-case logic and AI intelligently.
   Automatically route cases, leads, or other work to the most appropriate, available employee (considers PTO). Distribute work based on skill set, availability, or workload. Always be sure high-priority work gets the immediate attention it needs.
2. Supercharge each case manager’s efficiency.
   Push cases and conversations from any channel directly into the agent workspace – even loT signals. Give case managers one place to talk to customers no matter what channel they use, whether us messaging, chat, social, email, or voice
3. Help case leaders manage their entire team.
   Give your managers a bird’s-eye view of their case teams and let them monitor conversations between agents and customers and send helpful messages. Give your case leaders tie dolive ra senars on conversations when may require assistance.