In order for brands to retain their customers, they need to transform a simple purchase action into an extraordinary experience across all touchpoints of their customer’s journey,
Customer Experience (CX) tracking is a complex process. But there is a formula for getting it right. Our CX Tracking platform integrates your internal data with feedback across all channels. Every aspect of your customer’s journey is connected. And, with our closed-loop management system (upgradeable by integration to Salesforce Service Cloud)—you can drive action and customer responsiveness across the enterprise. Impactful insights mean you get clarity and direction when needed for strategic decision-making. We don’t just deliver findings. We collaborate closely with you to tailor strategies that integrate seamlessly with your CX goals.
Let’s talk about how we can transform your CX Program with agile CX Tracking. Contact Us.
Our ApproachClosed-Loop Feedback
CLF is a best practice in customer experience management involving individual follow-up with customers who have provided feedback, typically through a voluntary survey or review process. Inherent to the practice is personalized communication that is responsive to the customer’s individual feedback. Automated, templated messages are not really “closing the loop.” Learn more about our process for closed-loop feedback.
Case StudyDesigning Agile CX Tracking
Unlike standard CX Tracking surveys, learn how we created a fluid and automated tracker to provide timely, actionable information with the flexibility to allow for frequent changes in the marketplace.