Customer Experience Integrated Research Platforms That Improve Your Bottom Line

Reinvent customer experiences to deliver unmet human needs and drive sustainable growth.  From new customers in the honeymoon phase to loyalists who desire appreciation and doting, our holistic Enterprise Feedback Management (EFM) platform integrated with our Customer Experience Program measures, analyzes, and reports at every stage of the customer journey.  Every touchpoint is connected, measurable and actionable taking experience management to a new strategic level.  We make sense out of the plethora of data to connect the dots and provide closed-loop feedback and roadmaps between the customer’s moments of truth, employees, and stakeholders.  

We understand that customer experience research needs to be agile and continuous.  Using a combination of our expert strategic consulting services and industry leading software technology partner Forsta, we transform the objectives of your CX program into near-term goals that set the path to accelerated ROI. 

CMI’s designs an end-to-end customer experience that helps you understand your customers through a comprehensive and agile experience measurement system.