This project required patience, flexibility, speed, and strong project management. CMI delivered well against all of those requirements. I felt confident knowing that they were partnering with us to get to the best result.

The segmentation insights brought a lot to the table. It is so nice to see them being used and believed at our company.

I wanted to thank you for your incredible work in this very challenging topic area…Our partners were very happy with all of the CMI work, which included great thought partner discussions. Once again, your partnership has helped us move the business forward. Thank you!!!

CMI has done an excellent job of providing meaningful research and handled the many changes with such grace. From a service level, you guys are in a completely different league.

This is important. Priorities change, so not being "in the budget" doesn't matter to me - let's dump something less important and trade up to this CX research.

They make my job easy; they anticipate my questions and have answers even before I ask. The quality of the reports and feedback is second to none and the attention to detail is flawless.