Customer Experience Messaging & Positioning Infographic: Words that Matter Evaluate concepts using a highlighter exercise to show the 'words that matter' in messaging. Learn more
Customer Experience Messaging & Positioning Qualitative Research Case Study: Value Proposition Optimizing Consumer Interactions though 'Words that Matter.’ Learn more
Choice Models Customer Experience Case Study: Experience Maps Designing Experience Maps to Improve Customer Loyalty Learn more
Choice Models Customer Experience Press Release: T.E.D. CMI Launches new CX Solution: Touchpoint Experience Design. Learn more
Choice Models Customer Experience Use Case: T.E.D. Optimize customer interactions for personalization - how it works. Learn more
Choice Models Customer Experience Case Study: T.E.D. Facilitate businesses of all sizes to increase customer acquisition, build customer loyalty and reduce costs. Learn more
Choice Models Customer Experience Infographic: T.E.D. Optimize customer interactions for personalization & ROI using Touchpoint Experience Design Learn more
Choice Models Customer Experience Infographic: Journey Mapping A Journey Map of the onboarding experience for a major financial institution Learn more
Analytics Customer Experience Expertise Finance Industry Qualitative Research Capability: Closed-Loop Feedback (CLF) Closed-Loop Feedback Measurement At-A-Glance: Two levels of CLF capability. Learn more
Analytics Customer Experience Expertise Finance Industry Qualitative Research Framework: Closed-Loop Feedback Closed-Loop Feedback Measurement At-A-Glance: Features and Capabilities Learn more
